Fees

Cancellation policy

We operate a policy of charging a 50% cancellation fee if an appointment is cancelled within 24 hours.

We reserve the right to charge a 100% cancellation fee for non-attended appointments without any cancellation made.

All credit/debit cards accepted including American Express.

Online payments with any card, Paypal, or bank transfer are also accepted via online invoice from the clinic

We are covered by Bupa Global, AXA International, WPA, UnitedHealthCare, and Allianz medical insurance. If you don’t see the logo or insurer you are looking for please contact us as we may still be able to help.

For Cigna Global, we no longer bill directly, so we will ask for payment on the day and give you all the documentation (such as itemisedpaid invoices) to reclaim the costs from Cigna.

Individual policies may vary so please contact your insurer before attending to obtain any pre-authorisation needed and ensure you’re covered.

Please note: In order for us to bill your insurance company directly, we must have your credit or debit card details on file. If payment via your insurance company is not received within 60 days of your appointment, we will take payment from your card.